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Shipping policy

Most pieces are made to order. Production time is separate from shipping time and varies by product. Please refer to each product page for current turnaround estimates. Once your order is complete, it will ship according to the method outlined below.


 

U.S. Shipping

There is a flat $15 shipping and handling fee for all U.S. orders.

All domestic shipments are fully insured and ship with signature required for security purposes. We prefer a direct handoff to help ensure your order arrives safely.

Once your order is complete, it will ship via an expedited 2–5 business day service, depending on destination and carrier. You will receive tracking information as soon as your order leaves our studio.

If you prefer to waive the signature requirement, please contact us before your order ships and we can remove it. If signature is waived, you assume responsibility once the package is marked as delivered. Some carriers may also allow you to pre-sign or adjust delivery preferences through their delivery management tools.



International Shipping

International orders ship via expedited service once your piece is complete, and shipments are fully insured where possible.

If your order includes a mix of in-stock and made-to-order pieces, in-stock items will be held and shipped together once the full order is ready. If you’d prefer to receive in-stock items sooner, leave a note at checkout or reach out via email—we’re happy to arrange a separate shipment for an additional shipping charge.

Shipping rates are calculated at checkout based on your location and order value.

We offer UPS Worldwide Expedited and DHL Worldwide Express wherever available. These services are well-suited for high-value shipments and DDP delivery. Estimated transit times are typically 3–7 business days for many destinations, though timing can vary depending on location, carrier schedules, customs clearance, and local delivery.

Customs processes and timelines differ by country and are outside of our control.

Signature confirmation is not available for most international shipments. We recommend monitoring tracking closely and using the carrier’s delivery management tools when available.


 

Duties and Import Taxes

Delivered Duty Paid (DDP)

For your convenience, we offer Delivered Duty Paid (DDP) shipping whenever possible. This means that all applicable import duties and taxes are included in your final checkout price. You’ll pay one clear total upfront, helping to avoid surprise fees, delivery holds, or unexpected customs invoices upon arrival.

Guaranteed Duty and Tax Coverage

We guarantee that the duties and taxes included at checkout are calculated accurately. If customs adjustments occur, we will work with Shopify to ensure you receive a full refund for any difference.


 

Shipping Insurance

All orders ship fully insured where coverage is available, providing protection against loss or damage in transit.

If your package is lost or arrives damaged, please contact us at studio@ecclesiajewelry.com as soon as possible to begin a claim.

Please note, carriers consider a shipment complete once it is marked as delivered. After that point, they will not approve lost-package claims. We strongly recommend monitoring tracking and ensuring someone is available to receive your package.


 

Failed Delivery

We are not responsible for failed deliveries. Packages may be returned to us or abandoned by the carrier after multiple failed delivery attempts. We do not control carrier actions. In such cases, no refunds will be issued. If an item is returned to us, you will be responsible for the cost of reshipping.

We cannot control the notifications sent by the carrier and only have access to the same tracking information you see. Please note that carriers may partner with a local carrier for final delivery in your country. If you receive a failed delivery notification, we recommend contacting the carrier directly to arrange redelivery or pickup.


 

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses, customs processing, refused deliveries, or missed delivery attempts.