Info

Please read before placing an order

Orders

All pieces, except ready-to-ship one-of-a-kinds and commissions, are hand crafted for you once your order is placed. Regular turnaround time is between 6 and 8 weeks. 

We accept order cancellations within 24 hours. After 24 hours, you are committed to your order. To cancel your order, email us at orders@ecclesiajewelry.com.

Due to the nature of custom jewelry, returns and exchanges are not accepted. We do not issue refunds. Please contact us at orders@ecclesiajewelry.com if you have any problems with your order and we will work with you to find a solution.

 

One of a Kind Pieces

O.O.A.K.'s are hand carved and no molds are made. The piece will never be replicated.

Fully-insured shipping is automatically included.

No adjustments or re-sizing possible unless otherwise noted.

For information on how commissions for O.O.A.K.'s work, please refer to this form. 

 

Ring Sizing

Check out our ring size chart.

Please make sure you choose the correct ring size. If you are unsure, we strongly recommend that you visit a jewelry store that sells engagement rings and have them accurately size your finger.

 

Repairs

If your Ecclesia jewelry requires repair, please email us at info@ecclesiajewelry.com. We will assess and reply with an estimate. Shipping costs will apply as well.

 

U.S. Shipping

USPS Priority Mail 1-3 business days delivery time. Fully insured against loss or damage. Includes USPS Tracking. Flat rate for all orders: $10

 

International Orders

International Shipping Options:

USPS Priority Mail International 6-10 business day delivery time. Fully insured against loss or damage. Includes tracking but not guaranteed door to door. Price based on destination.

USPS Priority Mail Express International 3-5 day turnaround time. Fully insured against loss or damage. Include door to door tracking. Price based on destination.

We are not responsible for packages once they are in transit. If your package is lost or held up at customs, we will try to assist you but in our experience, there is very little we can do to actually help in these situations.

Import Fees and Customs

Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping. 

Falsifying shipping documents is illegal here in the US so please don't ask us to add a lesser value than to these documents than what the order is actually worth.

 

If you would like to add Signature Confirmation to your shipping, please leave a note when you checkout.