INFO
Made-to-Order Info
Most pieces are made to order and require 6–10 weeks for production. Additional services may extend this timeline slightly.
Orders may be canceled within 48 hours of purchase.
Ready-to-Ship Pieces
In-stock pieces ship within 7 days. Select add-on services are available and may extend the timeline slightly.
These pieces are final sale.
If an order includes both ready-to-ship and made-to-order pieces, the ready-to-ship pieces will be held until the made-to-order portion of the order is complete so everything can ship together. If you would like to arrange separate shipments, please contact us; additional shipping charges may apply.
Rush Production
We can sometimes accommodate expedited production, depending on the piece and our current studio schedule. If you need your order by a specific date, please contact us before placing your order so we can review whether the timeline is possible.
Rush fees are quoted individually and are based on how much the production timeline needs to be moved forward. As a starting point, rush fees typically begin around 10% of the item price per week shortened, with minimum fees and higher rates for very tight deadlines. For example, a gold piece that would normally take 7–10 weeks but needs to be completed in 4 weeks may require a rush fee around 35–50% of the item price.
Please keep in mind that production time is separate from shipping time. Domestic shipping typically takes 2–3 business days after your order is complete. International customers should allow at least one additional week for shipping and customs processing.
All expedited timelines must be approved by us in writing before checkout. Rush production is not available for every piece. A confirmed expedited production timeline only applies to the ship-by date we approve in writing; it does not guarantee carrier delivery dates once the package is in transit.
If we approve an expedited production timeline and are unable to meet the confirmed ship-by date due to a delay on our end, we will refund the rush production fee. This does not apply to carrier delays, customs delays, incorrect addresses, missed delivery attempts, or other shipping issues after the package leaves our studio.
Ring Sizing
Please ensure you select the correct ring size. If you’re unsure, we recommend professional sizing. Ring size scales can vary slightly between jewelers, so ask for the inside diameter or circumference in millimeters for the most accurate match.
See our ring size chart.
Materials
We work with solid precious metals and carefully sourced stones from trusted partners. Metal options, finishes, and allergy considerations vary by piece. See our Materials page for more details.
Gemstone Guide
Gemstones vary in hardness and durability. Some are well-suited for everyday wear, while others require more care. Setting and wear habits also impact longevity. See our Gemstone Guide for recommendations.
Shipping
Orders ship fully-insured via expedited services once complete, where available. Transit time is separate from production time.
If an order includes both ready-to-ship and made-to-order pieces, the ready-to-ship pieces will be held until the made-to-order portion of the order is complete so everything can ship together.
All U.S. deliveries require signature confirmation.
We are not responsible for failed delivery due to incorrect address or missed delivery attempts.
For full details, see our Shipping Policy.
Signature Confirmation
All U.S. orders ship with signature required upon delivery by default for security purposes.
Signature confirmation is added where possible for International shipments.
Signature confirmation may be waived by request for eligible U.S. orders under $500. If approved, the customer accepts responsibility for loss, theft, or misdelivery after the carrier marks the package as delivered to the shipping address provided at checkout. If you prefer to waive the signature requirement, please contact us before your order ships and we can remove it.
In many cases, carriers also offer the option to pre-sign or adjust delivery instructions through their delivery management tools. We recommend monitoring tracking closely and selecting the delivery option that feels most secure for your location.
Phone number is required at checkout so that we can add Signature Confirmation. The carrier may contact you by phone if needed.
Duties & Import Fees
For most international destinations outside the U.S., duties and taxes are calculated at checkout and included in your total (DDP), with no additional fees due upon delivery. For other regions, duties and taxes may be due upon delivery.
Product Availability by Region
Some product pages may not appear depending on your site region. To view the full collection, switch your site location to United States.
If you’re unable to place an order, contact us.
Repairs & Resizing
Service is available for items purchased directly from Ecclesia; secondhand pieces may be considered.
All work is quoted individually. Customers are responsible for shipping unless the service is required due to an error on our part.
Contact us with a brief description to get started.
Commissions
We are not currently accepting requests for custom designs. We plan to reopen for commissions later in 2026. For reference, custom designs will start at $4,000 and projects may take 6+ months to complete.
For more details, check out our page on the custom commission process.
If you’re looking for a gemstone not currently offered for one of our designs, we may be able to source it. Submit a request using this form.
Appraisals
We offer third-party appraisals for pieces purchased directly from us.
Appraisals are prepared by an independent professional and include a written report suitable for insurance documentation.
This is not a laboratory grading certificate. If a stone includes a grading report (for example from the Gemological Institute of America), that will be noted separately in the product listing.
Appraisals are $140 per piece and typically add about one week to the production timeline.
Payment Plans
We offer Shop Pay Installments to qualifying customers in the U.S. and Canada, allowing you to split your purchase into multiple payments.
Options and approval are determined at checkout by Shop Pay and Affirm.
Order Assistance
For assistance placing an order or using this site, please email studio@ecclesiajewelry.com or use our contact form.
If phone support would be helpful, include your number and a good time to reach you. We’ll be happy to help.